Shipping policy

Shipping Policy for Emoto Supply

Last Updated: December 5, 2025

Thank you for shopping with Emoto Supply. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an order confirmation email once your purchase has been processed.

2. Shipping Rates & Delivery Times

Shipping rates and delivery times vary depending on your location and the shipping method chosen at checkout.

Estimated Delivery Times

  • Domestic (Within [your country]): 3–7 business days

  • International: 7–21 business days (customs processing may extend this timeframe)

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or unexpected events.

3. Preorders

Some Emoto Supply products are offered as preorders.

  • Preorder items may take up to 5 months to ship from the date of purchase.

  • Preorder timelines can vary depending on production schedules, supplier availability, or shipping constraints.

  • If your order includes both preorder and in-stock items, your order may be held and shipped together once all items are available (unless otherwise stated).

  • You will receive email updates when your preorder status changes and again once it has shipped.

4. Shipping Carriers

We ship using trusted carriers such as:

  • USPS / UPS / FedEx (or your preferred carriers)

  • DHL for international orders

Let me know if you’d like this section updated to your actual partners.

5. Tracking Your Order

Once your order ships, a shipping confirmation email containing a tracking number will be sent.
Tracking details may take 24–48 hours to update after the package is shipped.

6. Shipping Restrictions

We currently do not ship to:

  • P.O. Boxes (unless supported by the selected carrier)

  • Restricted or embargoed regions

If you'd like to specify exact countries, I can add them.

7. Customs, Duties & Taxes (International Orders)

For international shipments:

  • Customers are responsible for any customs fees, import duties, taxes, or additional charges.

  • Emoto Supply is not responsible for delays caused by customs agencies.

8. Lost, Stolen, or Damaged Packages

Emoto Supply is not responsible for:

  • Packages marked as delivered but not received

  • Carrier delays

  • Damage that occurs during transit

If an issue occurs, contact us and we will help you file a claim with the carrier.

9. Address Accuracy

Customers must ensure that all shipping details are accurate at the time of checkout.
Incorrect or incomplete addresses may result in delays or additional shipping charges.

10. Order Changes & Cancellations

Once an order has been processed or shipped, changes may not be possible.
If you need help modifying an order, contact us promptly at the email below.

11. Contact Us

For questions regarding shipping or order status, contact us:

Emoto Supply
Email: [Insert Contact Email]
Address: [Insert Business Address]